DENTAL LAB PRODUCTION MANAGER (Modern Dental USA, Troy, MI)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and last relationships with our dentists and their team members. We are looking for a determined, high energy, well-organized individual to increase our operational efficiency as a Production Manager to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Lead, motivate, and support a large team at our state of the art Troy Milling center, operating within a time-sensitive and demanding environment- including setup and implementation of career development plans for all direct reports and problem resolution
Manage the efficient production of all dental restoration production processes
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Assist with development, implementation, and maintaining quality assurance protocols. Provide training to techs as needed to meet desired standards.
Assist with growing the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
To read and follow directions on prescription. Follow and understand Dr.’s preferences.
Manage all customer service issues- including customer contact, satisfaction, account maintenance, and problem solving
Assist team(s) in accomplishing daily production goals & dept. sales goals.
Track staffing requirements, hiring new employees as needed
Assist monitoring areas to ensure OSHA requirements are met and equipment in maintained properly.
All other duties as assigned or as otherwise required
Qualifications:
5+ years of dental laboratory experience required
Knowledge of dental restoration processes
Previous work experience in a supervisory role required
Flexibility and adaptability skills to changing laboratory demands
Ability to control all in-process laboratory quality assurance standards, while training technicians to meet desired standards
Outstanding analytical, problem solving and organizational abilities
Exceptional verbal and written communication skills
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Valid Driver's License for occasional driving responsibilities
Degree in operations management, business administration or related field
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.