Looking for a new job opportunity? We want to hear from you!
A passion for work and attention to detail are the keys to success.
The dental market is undergoing constant change. We meet this change with innovative technological solutions, fostering developments that put a smile on the face of not only our customers but also their patients.
Micro/ Modern Dental is a network of full cycle dental laboratories. We currently have 25 locations throughout the US and Canada. Our focus is on providing world class customer service with the best possible outcomes to our partnered dentists and patients. Our various locations focus on different aspects of the dental industry from crowns and bridges to denture and partials. Together we are the largest dental lab group in the world, leading producer of dental prosthetics. Our associated products range from traditional dental restorations, to high tech digital restorations including high precision custom made implants supported prosthetics.
To continue to thrive we need you!
We need employees who have a passion for their work, research and development, for successful products, and for good customer relations. Take your professional experience to the next level and make a career move with Micro/Modern Dental Laboratories. Get to know the possibilities offered by a position in an internationally successful company.
We are in search of the best of the best to join our team!
Apply today! To start your career and join our team of dental professionals who pride themselves on quality craftsmanship and commitment, check out our job opportunities and send us your resume to HR@moderndentalusa.com.
CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Millbury, MA.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Essential Duties and Responsibilities:
Support customers with their ordering needs, provide technical support and communication on new products and services
Support our sales and marketing team to attract new customers
Address client issues with the items, such as quality concerns or delivery dates.
Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases
Educate existing customers on Modern Dental Lab products and services
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
All other duties as assigned or as otherwise required
Qualifications:
Previous experience as a dental assistant or hygienist preferred
Knowledge of dental lab or dental products, materials, techniques, and terminology preferred
Ability to enhance the level of customer satisfaction
Ability to educate clients on other components, such as product innovation or process modernization
Strong English, verbally and written to communicate and reply to customers via phone and email
Ability to organize and prioritize tasks
Valid Driver's License
Team players are a must
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL LAB TECHNICAL SUPPORT (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Technical Support technician to join our team.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Organize and facilitate all technical consultation with the dental center clients
Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates
Act as liaison between the customer, dental center, and the lab’s production and logistics teams
Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
Work alongside management and customer service to monitor and resolve all customer service issues
Meet with prospective clients to develop new sales or grow existing clients
Assist in quality control of incoming production cases prior to delivery to the client and make slight adjustments as needed to correct case issues
Perform hands-on repair or adjustments as needed
All other duties as assigned or as otherwise required
Qualifications:
Must have a working, practical knowledge in all product areas of the dental lab industry
Advanced communication skills to speak with and meet clients of the dental center and resolve customer service problems
Outstanding analytical, problem solving and organization skills
Working knowledge of computers and programs, including MS Office and Outlook
Ability to stand for extended hours and lift weight up to 20lbs
High School diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL LAB ADMINISTRATIVE ASSISTANT (Modern Dental USA, Savannah, GA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual to join our team in Savannah, Georgia.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Under direction, provides clerical and administrative support to management.
Answer phones and assist customers with any questions or concerns
Prepare communications, such as memos, emails, reports and other correspondence
Create and maintain filing systems, both electronic and physical
Become proficient in scheduling and billing of dental lab cases using the operating software Magic Touch
Schedule and coordinate staff and other meetings
Manage purchasing/lab inventory of logistical, delivery and office supply processes
Manage incoming and outgoing shipments; Track packages to ensure on-time delivery
Additional duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Basic computer knowledge with ability to learn new programs
High level of attention to detail and exceptional organizational skills
Strong interpersonal, verbal, and written communication skills
Highly motivated with the ability to quickly learn procedures and products
Exceptional customer service skills
Team player is a must
High School diploma or equivalent required
Ability to lift up to 30 lbs. Ability to stand for extended periods of time
Must possess a valid driver’s license and pass a company MVR check
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL LAB TECHNICAL LEADER (Multiple Locations)
Modern Dental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for determined, high-energy, well-organized individuals to join our network of labs in several locations. Opportunities for relocation available.
*Relocating candidates will be considered
*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000, after 120 days of continued employment.*
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Organize and facilitate all technical consultation with the dental center clients
Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates
Be the liaison between the customer, dental center, and Modern Dental Lab production team
Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
Assist the Dental Center Leadership and customer service team to monitor all customer service issues, customer satisfaction, and problem solving
Assist the Dental Center Leadership in meeting with prospective clients to develop new sales or grow existing clients
Assist in special projects relative to client development or sales activities as directed by the management team
Assist in quality control of incoming production cases prior to delivery to the client and make slight adjustments as needed to correct case issues
Perform hands-on repair or adjustments as needed on work returned by the client--ceramic, removable
All other duties as assigned or as otherwise required
Qualifications:
A working, practical knowledge in all product areas of the dental lab industry--including dental implants.
Minimum of 2 years’ experience in a dental lab environment preferred
High level of attention to detail with exceptional quality standards
Strong communication skills to speak with and meet clients of the dental center and resolve customer service problems
Must be capable of professionally integrating within a small service-oriented business team
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*