DENTAL LAB TECHNICAL SUPPORT (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Technical Support technician to join our team.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Organize and facilitate all technical consultation with the dental center clients
Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates
Act as liaison between the customer, dental center, and the lab’s production and logistics teams
Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
Work alongside management and customer service to monitor and resolve all customer service issues
Meet with prospective clients to develop new sales or grow existing clients
Assist in quality control of incoming production cases prior to delivery to the client and make slight adjustments as needed to correct case issues
Perform hands-on repair or adjustments as needed
All other duties as assigned or as otherwise required
Qualifications:
Must have a working, practical knowledge in all product areas of the dental lab industry
Advanced communication skills to speak with and meet clients of the dental center and resolve customer service problems
Outstanding analytical, problem solving and organization skills
Working knowledge of computers and programs, including MS Office and Outlook
Ability to stand for extended hours and lift weight up to 20lbs
High School diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.