DENTAL LAB TECHNICAL LEADER (Multiple Locations)
Modern Dental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for determined, high-energy, well-organized individuals to join our network of labs in several locations. Opportunities for relocation available.
*Relocating candidates will be considered
*Qualified candidates with 5+ years of relevant experience are eligible for a sign on bonus of $1000, after 120 days of continued employment.*
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Organize and facilitate all technical consultation with the dental center clients
Handle all incoming and outgoing calls that pertain to case questions and resolution of technical problems and on-time return dates
Be the liaison between the customer, dental center, and Modern Dental Lab production team
Visit with clients at their practice or in our office to discuss case issues, assist with chairside prosthetic delivery to the patient, or determine a solution to case problems--i.e. seating problems, custom shades, etc.
Assist the Dental Center Leadership and customer service team to monitor all customer service issues, customer satisfaction, and problem solving
Assist the Dental Center Leadership in meeting with prospective clients to develop new sales or grow existing clients
Assist in special projects relative to client development or sales activities as directed by the management team
Assist in quality control of incoming production cases prior to delivery to the client and make slight adjustments as needed to correct case issues
Perform hands-on repair or adjustments as needed on work returned by the client--ceramic, removable
All other duties as assigned or as otherwise required
Qualifications:
A working, practical knowledge in all product areas of the dental lab industry--including dental implants.
Minimum of 2 years’ experience in a dental lab environment preferred
High level of attention to detail with exceptional quality standards
Strong communication skills to speak with and meet clients of the dental center and resolve customer service problems
Must be capable of professionally integrating within a small service-oriented business team
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*