Looking for a new job opportunity? We want to hear from you!
A passion for work and attention to detail are the keys to success.
The dental market is undergoing constant change. We meet this change with innovative technological solutions, fostering developments that put a smile on the face of not only our customers but also their patients.
Micro/ Modern Dental is a network of full cycle dental laboratories. We currently have 25 locations throughout the US and Canada. Our focus is on providing world class customer service with the best possible outcomes to our partnered dentists and patients. Our various locations focus on different aspects of the dental industry from crowns and bridges to denture and partials. Together we are the largest dental lab group in the world, leading producer of dental prosthetics. Our associated products range from traditional dental restorations, to high tech digital restorations including high precision custom made implants supported prosthetics.
To continue to thrive we need you!
We need employees who have a passion for their work, research and development, for successful products, and for good customer relations. Take your professional experience to the next level and make a career move with Micro/Modern Dental Laboratories. Get to know the possibilities offered by a position in an internationally successful company.
We are in search of the best of the best to join our team!
Apply today! To start your career and join our team of dental professionals who pride themselves on quality craftsmanship and commitment, check out our job opportunities and send us your resume to HR@moderndentalusa.com.
DENTAL CUSTOMER SUPPORT/SHIPPING REP (Modern Dental USA, Newark, DE)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Newark, DE.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities and Duties:
Actively work to enhance the level of our customer’s satisfaction through the following regular responsibilities: Provide excellent communication and customer service (over phone, email and in person), answer customer’s questions fully as they arise through inbound/outbound calls in order to clearly present information relating to cases, order needs, technical support, our product offerings, quality concerns, and shipping/delivery (including tracking packages to ensure on-time delivery)
Unload, disinfect, sort, and prioritize incoming packages for case entry
Prepare material for shipping, weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
Assist with processing end of the month statements and mailings
Occasional driving responsibilities, including making deliveries to local offices
All other duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Basic computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication skills to clearly and effectively exchange information
Self-motivated with the ability to organize time effectively and demonstrated ability to manage details
High level of attention to detail and exceptional organizational skills
Highly motivated with the ability to quickly learn procedures and products
Ability to stand for extended periods of time; Ability to lift up to
Highschool Diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Millbury, MA.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Essential Duties and Responsibilities:
Support customers with their ordering needs, provide technical support and communication on new products and services
Support our sales and marketing team to attract new customers
Address client issues with the items, such as quality concerns or delivery dates.
Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases
Educate existing customers on Modern Dental Lab products and services
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
All other duties as assigned or as otherwise required
Qualifications:
Previous experience as a dental assistant or hygienist preferred
Knowledge of dental lab or dental products, materials, techniques, and terminology preferred
Ability to enhance the level of customer satisfaction
Ability to educate clients on other components, such as product innovation or process modernization
Strong English, verbally and written to communicate and reply to customers via phone and email
Ability to organize and prioritize tasks
Valid Driver's License
Team players are a must
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Millbury, MA.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Essential Duties and Responsibilities:
Support customers with their ordering needs, provide technical support and communication on new products and services
Support our sales and marketing team to attract new customers
Address client issues with the items, such as quality concerns or delivery dates.
Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases
Educate existing customers on Modern Dental Lab products and services
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
All other duties as assigned or as otherwise required
Qualifications:
Previous experience as a dental assistant or hygienist preferred
Knowledge of dental lab or dental products, materials, techniques, and terminology preferred
Ability to enhance the level of customer satisfaction
Ability to educate clients on other components, such as product innovation or process modernization
Strong English, verbally and written to communicate and reply to customers via phone and email
Ability to organize and prioritize tasks
Valid Driver's License
Team players are a must
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.